Services Manager

South Africa


Job Title: Services Manager
Location: Durban
Salary: Negotiable
Contract/ Perm: Perm
Discipline: Manufacturing

Position purpose
The position exists to lead, develop and manage the Services team, ensuring the alignment of project plans to the Company’s strategy to achieve customer satisfaction and revenue targets. This role is part of the Leadership Team and is considered a trusted strategic advisor.

Key Accountabilities
Services strategies
Develop a commercially viable strategy for each area of services department activity to manage the delivery
and achievement of revenue targets through a business/operations model
Work closely with other managers to achieve planning priorities
Set and deliver a target-focused for services strategy by developing effective revenue generating
Develop business planning for the services department
Develop a best practice customer service culture across all services areas
Develop new, and improve existing product/experience
Review business performance, identify strengths, weaknesses, opportunities and threats to ensure growth in each

Financial acumen
Develop revenue, salaries, capital expenditure and project budget
Set and drive business plans to deliver financial key performance indicators
Manage the overall financial results for services
Control the budget for services department and develop strategies consistent with, and aligned to, the budget to increase revenue and ensure costs are not exceeded
Qualifications and experience
• Matric
• Business management degree
• Project Management Professional certification
• MBA is advantageous
• Minimum of 10 years’ experience in services sales
• 3 years’ experience in a manufacturing project environment
• Previous experience in an electronics or similar environment, working with Utilities is advantageous
• Proven track record in Project management
• Ability to improve project management practices by implementing new techniques and tools
• Driver’s licence

Other requirements
• Working hours are 08h00 to 16h30
• 30-minute lunch break
• Available to work overtime when required
• Probation concludes after 6 months
• Subscribes to ethical business practices and the requirements of the Employment Equity and Occupational Health and Safety Acts

“”You must be able to attend a local interview to be considered for this role””


TRS Staffing does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant South African legislation. As per legislation, due consideration is given to previously disadvantaged individuals.

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