Cinema Manager needed at ster kinekor




REPORTING TO

Regional General Manager

REPORTING STAFF

Cinema Admin Manager (where applicable), Cinema Shift Manager, Floor Supervisor, F&B Supervisor, Pizza Hut Chef, Prestige Chef and MSE

KEY STAKEHOLDERS

All Head Office Departments

PURPOSE STATEMENT

The Complex Manager has the overall responsibility and accountability for revenue generation; and leading and managing the cinema operation in line with regulations; legislative requirements and company standards. To maintain operational efficiencies and adhere to Standard Operating Procedures always.

MINIMUM REQUIREMENTS

Education and Inherent job requirements

Matric (Grade 12)
NQF level 5 or similar or 3 years relevant work experience to compensate
Ability to work shifts
Own transport

Systems

MS Office Suite (Intermediate)
SAP
VISTA advantageous

Working Experience

3 – 5 years’ work experience in a similar role (relevant)

TASKS

MAIN OUTPUTS AND RESPONSIBILITIES

Fiscal Management

Excellent understanding of financial statements and the drive thereof
Maintain cinema cost and give reason and recommendation for costs that are out of line (OPEX management)
Implement Profit Improvement Plans
Planning of cinema budgets in-line with historical and forecasted trends
Plan investments within the complex environment (Capital Expenditure)
Measure profitability of all products and sales initiatives
Financial and Performance Presentation
Accountability for end to end cash and banking process; and all monies received
Overall accountability for all vouchers and complimentaries. A report on usage should be included in your weekly reports

Cinema Strategic Planning, Organization and Deliverables

Drive and grow revenue and sales
Execution of set company strategic objectives
Product knowledge and analysis and give recommendation thereof
Research and keep abreast of all new cinema innovations and measure on cinema SWOT analysis
Market analysis and implementation of Content strategies to achieve desirable outcomes
Initiate local marketing plans and give an ROI report thereof
Introduce and/or implement optimal stock control methods and processes
End to end accountability on stock management including management of PAR levels, wastage; and shrinkage
Knowledge and understanding of reporting methods to produce relevant weekly, monthly and quarterly reports: Income and Expenditure report, Risk Report, H&S Report, Competitor Analysis report, Marketing report
Provide clear delegation of authority and accountability for deliverables at all levels

Corporate relationship building and; internal and external stakeholder relationship management especially related to respective mall and center management
Management of Technical and ICT requirements in the cinema and prompt fault escalation thereof
Site specific property and facilities management
Implement and check on cinema controls and checks to assure the prevention of unethical behaviors from staff and public
Constant liaison with Regional Operations Manager on revenue optimization and gaining operational efficiencies
Use and maintenance of all relevant cinema reporting
Processing and submission of all administration and weekly work timeously
Implement exceptional kitchen house-keeping standards in line with SOPs
Manage all support service departments including cleaning services: maintain all legislative files related to staffing; and health and safety
Manage and control all issues related to content and projection
Assist, coordinate and manage all marketing and sales related functions and events
Cinemas with a Pizza Hut to managed in line with all contractual obligations and maintained with a prominent level of care and due diligence
Ensure that the physical appearance of the cinema is maintained to required standard at all times
Assist in implementation of relevant projects where applicable
Ensure that cinema is opened and closed at the correct times and all shift preparation is done in line with forecasts and operational requirements, including staffing

People Management and Development

Provides direction and support to all staff
Provides motivation and leadership to promote positive working relationships and employee relations
Track, measure and enhance employee engagement
Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
Source and Select talent as per EE plan
Drive the employee value proposition
Ensure all employees have completed the onboarding training program.
Ensure understanding of Role Profiles and expected standards; and coach all cinema staff to identify substandard issues and what corrective action to take
Effective use of the performance management cycle
Create a friendly and professional work environment
Manage the performance of employees through observation, coaching and assistance with the implementation of action plans to ensure required standards are met
Complete performance reviews for all staff on a bi-annual basis with development plans in place
Receive approval and authorization of all overtime work in line with operational requirements
Drive Culture through SKT Way Behaviours and Values
Personal grooming is of outmost importance, including for self. Ensure that the uniform policy is maintained at all times
Exceptional knowledge and understanding of all associated Labor Relations legislative

Corporate Governance / Compliance

Integrates Group standards into Cinema Operations
Align practices with new legislative compliance around health, hygiene, safety and the environment
Ensure that the cinema has all relevant licenses with regards to trade, emergency services, food; and health and safety and that they are displayed to the public
Ensure that the cinema has all applicable indemnities in place and displayed to the public
Implement sufficient control measures (including systems and processes) &

checks within the cinema to mitigate any financial risk to the business

Have a risk register in place and maintain monthly, to be included in reporting
Have an asset register in place and maintain monthly, to be included in reporting
Conduct walkabouts of all cinema areas, both front of house and back of house areas to monitor compliance

Ensure 100% compliance to all audits

Customer Experience

Drive customer experience and relations in line with quality and performance standards.
Ensure that all staff delivers required service standards and attends SOP training.
Analyse, report and implement action plans based on customer experience feedback to enhance levels of customer experience and proactively determine areas of improvement.
Deal with escalations / complaints with 72 hours
Maintain visible management presence in the cinema all the time
Monitor customer standards and address gaps, be proactive and understanding customer needs
Provide support to cinema staff

Planning & Decision Making

Plan and co-ordinate resources and activities efficiently in conjunction with GM to ensure that targets/job requirements are met
Have short and medium-term plans for use of stock and other cinema products
Interpret and execute a tactical plan for streamlining and optimizing products and processes within the cinema
Develop plans that are relevant to the local market context and in line with the customer value propositions
Apply business acumen and sound common sense to the overall operation
Consider all facts, opinions and possible outcomes prior to making decisions
Able to make sound decisions within procedural parameters; and provide appropriate motivations where necessary
Think laterally and have business vision to implement solutions successfully
Analyze and diagnose performance issues to maximize or leverage the strengths of the team in a competitive environment

Problem Solving

Deal with diverse problems in own area, using judgment and discretion to resolve them
Provide information and make recommendations regarding services that will meet customer needs
Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations
Solutions should add value and ensure the correct customer behavior in terms of product / facility usage
Arbitrate / resolve difficult customer complaints and/or issues / disputes
Optimize and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering
There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research innovative ways of doing things, with a view of constantly improving productivity and profitability

COMPETENCIES

KNOWLEDGE AND SKILLS

Excellent Verbal and Written communication.
Excellent Administration & Organisational skills
Excellent Leadership and Control skills and abilities
Excellent Interpersonal skills
Analytical
Elevated Levels of assertiveness

KEY

ATTRIBUTES

Ability to function under pressure
Ability to solve complex problems without ripple effect and escalation
Attention to detail
Logical thinker
Honest
Responsible
Systematic and Structured
Process and people oriented
Ability to be innovative and be an independent thinker
Self-motivated






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